Refund and cancellation policy

1. How to cancel

Cancel from Plan & billing in your account settings, or write to contact@pivotnow.in from the email on your account. Cancelling stops all future renewals and the payment mandate.

Your plan stays active until the end of the period you have already paid for. After that your account moves to the Free plan. Your saved work is not deleted, and you can subscribe again at any time.

2. No refunds

We do not refund subscription payments, renewals, upgrades or partly used periods, monthly or yearly. This includes cancelling, downgrading, not using Pivot during a period, and changing your mind. When you cancel, the period you paid for is still yours to use.

3. Failures on our side

We refund the full amount of a payment only when it went wrong because of a failure on our side:

• you were charged more than once for the same period because of an error in our billing;
• you were charged after you had cancelled, because our system did not stop the renewal;
• you paid, but your plan was never activated;
• a paid feature central to your plan was unavailable for a substantial part of the period because of a fault in our service.

4. What is not a failure on our side

A declined card, a payment held up by your bank or UPI app, or a mandate your bank rejects is not a failure on our side and is not refunded by us. If your account was debited for a payment that did not complete, the amount is normally reversed by your bank; if it is not, write to us and we will help trace it.

5. When we cancel

If we withdraw a paid feature central to your plan, or stop offering your plan, we tell you in advance and refund the unused part of the period you paid for.

If we close an account because it breached our Terms of Service, no refund is due.

6. How to report a failure

Write to contact@pivotnow.in from the email on your account within 30 days of the payment, with the payment reference from your receipt and a short description of what went wrong. Never send card numbers, CVV, UPI PIN or OTPs.

We reply within 2 working days. Approved refunds are issued to the original payment method within 7 working days, and banks usually take a further 5 to 7 working days to show them.

Nothing in this policy limits your rights under the Consumer Protection Act, 2019.